'Live to Live Changeover'
From: Geoff Hall
Sent: 31 October 2016 17:20
To: Stephen Brookes (OnLincolnshire)
Cc: Ian McEwan (BT Openreach)
Subject: Nocton - Cabinet 17 still in Beta Testing
Just to inform you, the sorry saga for Nocton seems to be continuing I’m afraid.
I see your Project Update for week ending 28th October indicated the ISPs might accept orders: 'Issues have been rectified, services should now be available'. However, as you can see from the various comments from residents in my last blog update... clearly this is not the case.
The BT Openreach 'When can I get fibre' tool is showing Cabinet 17 to be still under Beta Testing. I have also tried testing various telephone numbers via this tool, relating to lines known to connect to Cab 17, all with the same outcome.
I did note your update was still displayed under ‘Delayed Cabinets’, rather than ‘Completed Cabinet List’. Please will you be so kind to make further enquiries and if there is an ongoing delay, perhaps you could give the reasons.
From: Stephen Brookes
Sent: 02 November 2016 11:14
To: Geoff Hall
Subject: RE: Nocton - Cabinet 17 still in Beta Testing
Good Morning Geoff,
I have spoken with Openreach and the ongoing delay is a result of what they term ' 'Live to Live' changeover. In other words, they are changing circuits on a cabinet that has already been upgraded (Metheringham 3). In order to effect the necessary work, they have to work with all the ISPs to ensure that downtime is agreed.
They are in the process of sorting this out and we should see a result shortly. As soon as I get the estimated completion I will let you know. Openreach has assured me that this is getting the necessary priority.
Lincolnshire Broadband Programme Manager
Tel. 01522 552450
Mob. 07825 043978
Project update - week ending 4 November 2016
Metheringham 3/2 (Nocton) - 'live 2 live' changeover still ongoing, awaiting confirmation of final availability date from BT
To check your line with BT Openreach for availability of fibre, click on the link provided.
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