A 'No Service' notification appeared on my mobile phone on 29th January. It was still there on 30th January as well, despite going through all the normal checks and rebooting.
I have been in touch with my provider BT Mobile (which uses the EE network) and there is a problem with the network service for our location. I have also contacted EE via Facebook too in order to raise awareness and hopefully repairs will be effected soon.
I understand the problem is the mast situated at 'The Old Mill' on the MAC Ltd site. It has yet another fault. The only networks available currently are Vodafone and O2.
You can use the Network Status Checker at http://ee.co.uk/ee-and-me/network/4gee/network-status-checker using the Dunston postcode LN4 2EX which shows the location of the mast.
The service indicator displays the following message:
"We have identified one or more issues that are currently impacting service from this location. You may see several alerts for the same location if more than one service is impacted."
UpdateThe engineers have discovered a fault with the mast, however it needs a new part which isn't in stock - this is now on 'back order'.
EE Tech Support Level 2 have no idea for when the fault will be fixed, but it shouldn't be too long as it is affecting a lot of people.
Users should qualify for a 'Loss of Service' credit, but this can only be applied for once the fault has been fixed.
The reference number EEIM 620274 has been allocated to the case. EE Tech Support: 07953 966250
Source: Ian Goldsworthy