Wednesday, 31 August 2016

Broadband issues - update

BT Openreach sorting problems

I understand there are still reports of many telephone lines and broadband with a disconnected service, or linked to alternative numbers in Nocton. However, rest assured the BT Openreach guys are on-site again today and are working to troubleshoot and repair the problem.

If you haven't done so already, please make sure you have reported your particular issue to the telephone/broadband supplier who provides your service. The engineer can only attend to those problems he has on his notification system.
Image courtesy of BBC

In view of the ongoing problems, I requested an update from Steve Brookes this morning. This is what he had to say on the matter:

From: Geoff Hall
Sent: 31 August 2016 06:55
To: Stephen Brookes
Subject: Update - Nocton

Good morning Steve,

I can’t imagine the many issues that have faced you upon your return to work, however I trust you had a good break.

The work in Nocton has caused a few problems, some of which still haven’t been resolved, despite the hard work of the Openreach lads yesterday. As you are probably aware by now, the copper connection of PCP17 was carried out by Telec Utilities over the Bank Holiday weekend, but unfortunately this left almost 30 properties with line problems. I have been advised there are still a few remaining issues – one relates to the Parish Council chairman’s broadband/telephone line… and he is not best pleased!!

However, I’m sure these minor hiccups will be fixed over the next few days, so I’m more focused now in the actual commissioning of the fibre cabinet and the change request to transfer over the legacy lines.

The latest news from Owen whilst you were away was that: ECD remains mid-September as per the update from Openreach, if this is achieved commission should be complete and services available by the end of September.
  1. Can you confirm with the project team this is still the case please?
  2. Additionally, please will you try and determine the scheduled dates for moving the remaining legacy lines?
As Cab 3 [Dunston junction] is now directly connected through to the new cabinet 17… and the BT engineer has assured me there are sufficient spare lines, there shouldn’t be the need for costly civil work.

Given that the initial deadline of March 2016 for the fibre service has slipped somewhat, we don’t want to be waiting months before the remaining lines are transferred over to the new cabinet. My neighbours and I are very keen to get our lines transferred over to the new cabinet asap, so that we will finally be able to apply for the fibre service sooner rather than later.

Hoping you can come back with some good news.

Best regards,

From: Stephen Brookes
Sent: 31 August 2016 08:48
To: Geoff Hall
Subject: RE: Update - Nocton

Good Morning Geoff,

Thanks very much, the break was really enjoyable. I trust I find you well.

Please accept my apologies for the chaos that has prevailed over the past couple of days at Nocton. As I understand things, the contractors caused a few issues whilst carrying out a certain aspect of the changeover work and whilst this isn't in anyway the norm, a certain 'Law' dictates that it if it could go wrong, it would go wrong at Nocton.

I am told this morning that all that final bits of the copper changeover and this will completed this week. That then allows final testing and completion of the job. Mid-September looks reasonable in terms of achievement.

With regard to the transfer of the legacy lines, it is our intention to ask BT to complete them as a matter of urgency as soon as the cabinet is fully completed. As I mentioned before, this aspect of the work is covered by a Change Request which I should get imminently for my sign off. This then releases the job into the workstream.

I am meeting BT on Thursday and will get a firm commitment from them in terms of a date for this changeover.

Once again, my apologies for the delays and thanks to everyone for their continued patience in this matter.

Lincolnshire Broadband Programme Manager

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